Although our support plans are not required in order to receive tech support services through Blue Marble, the benefits are invaluable. Blue Marble Support Plans are designed to protect our customers from infections, failures, performance problems, data loss, and configuration issues through regular monthly maintenance tasks performed by our experienced staff of PC support technicians.
Please select the Tech Support Plan membership option below that best fits your needs. If you would like any further information or to discuss which option is right for you, please visit the Contact page.
Home Support Lite
Monthly
$9.95
Lite
For your primary home computer
Free Help Desk support for your computer and home technology
Discounted hourly support rate of $85 per hour for all repairs outside of subscription coverage
Members also receive our exclusive monthly Computer Safety, Security, and Support newsletter
Home Support Lite
$9.99/month until cancelled
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Home Support Standard
Monthly
$29.95
Standard
For your primary home computer
Free Help Desk support for your computer and home technology
Discounted hourly support rate of $85 per hour for all repairs outside of subscription coverage
Includes monthly computer update, infection, and browser configuration checks
Includes one complete computer tune-up per year
Members also receive our exclusive monthly Computer Safety, Security, and Support newsletter
Home Support Standard
$29.95/month until cancelled
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Home Support Premium
Monthly
$49.95
Premium
For up to 3 home computers
Free Help Desk support for 3 home computers and related technology
Discounted hourly support rate of $85 per hour for all repairs outside of subscription coverage
Includes monthly computer update, infection, and browser configuration checks
Includes one complete computer tune-up per year
Managed backup of unlimited files, photos, and other important data for one computer
Members also receive our exclusive monthly Computer Safety, Security, and Support newsletter
Home Support Premium
$49.95/month until cancelled
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By the way – Our clients are not required to sign up for a Support Membership. Our plans are not required for Blue Marble clients. We still provide as-needed repairs for many of our home and business clients with minimal needs. However, for non-subscription clients, all phone and email support incidents include a $29 minimum charge. Also, any necessary support or repairs requiring remote access includes a $49 minimum rate. Onsite and remote support and repairs and maintenance are invoiced at $125 for the first hour and $95 per hour after that.
